Refund Policy
Last updated November 5, 2026
This policy covers the Starter Plan sold by Robert E Walker, doing business as Field Service Alliance Software.
30-day money-back guarantee
If you are not satisfied, you can ask for a full refund within 30 days of any payment. The plan also starts with a 30-day free trial, so you can try the software before you pay anything.
How to ask for a refund
Email us at admin@fsmalliancehub.com or call (423) 494-8358 within 30 days of the payment. We will send the refund back to the card you paid with.
Canceling
You can cancel any time from your contractor portal with the "Change card or cancel" button. Your software keeps working until the end of the month you already paid for.