Terms & Conditions

These terms are an agreement between you and Robert E Walker, doing business as Field Service Alliance Software ("we", "us"). When you use fsmalliancehub.com, the contractor portal, Alliance Field Ops or Alliance Sales (together, "the service"), you are contracting with us.

1. Accepting these terms

By creating an account or continuing to use the service, you agree to these terms.

2. What the service is

The service is field service management software for independent HVAC, plumbing and electrical contractors: scheduling, job tracking, pricing tools, proposals, truck stock and homeowner request routing. We are a software supplier. We are not a franchise, a partnership or a governing body, and we do not set your prices.

3. Your account

• You must be at least 18 and have authority to sign up for your business.
• Keep your login private. You are responsible for activity under your account.
• Give accurate information and keep it up to date.

4. Acceptable use

You agree not to misuse the service, including:

• using it for anything unlawful, fraudulent, or to send spam;
• infringing anyone's intellectual property;
• interfering with its security — for example uploading malware, probing for weaknesses, or scraping data;
• reverse engineering, reselling or redistributing the software.

5. Ownership

We own the service and all of its software, documentation and branding. You get a limited, non-exclusive, non-transferable right to use it for your own business while your plan is active. You keep ownership of your own business data; you let us store and process it only to run the service for you.

6. Plan, payment and the free trial

The Starter Plan includes a 30-day free trial, then costs $49 a month until canceled. Payments are processed securely by Stripe, which may also calculate, collect and file sales tax and handle payment questions and disputes. Your plan renews each month on the same day until you cancel. Canceling stops the next charge; your software keeps working until the paid month ends. You can cancel any time from your portal. See our Refund Policy.

7. Your customers and your money

You invoice and collect from your own customers into your own account. We never hold your customers' money. You alone are responsible for the work you do.

8. No guarantee of uptime

We work hard to keep the service running, but we do not promise it will always be available or free of errors. The service is provided "as is", without implied warranties, to the fullest extent the law allows.

9. Limits of liability

Our total liability is limited to what you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits or data. Nothing here limits liability that cannot be limited by law.

10. Suspension and ending service

We may suspend or end your access for a serious breach of these terms, non-payment, a security or fraud risk, or repeated policy violations. When access ends, you can ask us for a copy of your data within 30 days; after that it may be deleted.

11. Changes and governing law

We may update these terms and will post the new date above. These terms are governed by the laws of the State of Tennessee.

Contact

Robert E Walker, doing business as Field Service Alliance Software · admin@fsmalliancehub.com · (423) 494-8358